Q: How do I make a booking?
A: Simply choose a unit that meets your criteria, and click the
“Check Rates & Book Online” button to begin the reservation process. When making
the reservation, make sure you have covered your arrival and departure dates, number
of adults and children, and optionally any pets you want to bring along, as well
as any special needs that you might have.
On some properties, if you do not see the option to "Check Rates & Book Online"
you can contact the management company by clicking the “Inquire about availability
and rates” button. You will be asked to fill out a short form that captures some
basic information, and a reservations agent from the management company will contact
you shortly to complete your booking.
You will always have the chance to review the policies for the rental before you
confirm you reservation as part of the booking process on MyVacationRentalGuide.com. Most managers will
also provide their policies and a rental agreement in their follow-up email after
your booking is made. In the rare case that you don’t receive that soon after your
booking and you would like to have a copy in email, simply contact the rental manager
at the email address or phone number provided in your booking confirmation.
Q: What type of deposit and payment due dates can I expect?
A: Deposit and cancellation policies vary by agency so be sure
to read all of the material provided to you on the website before you book your
stay. It is important that all payments be submitted as specified in the rental
agreement or reservation policy in order to avoid losing your reservation and/or
your booking deposit.
In addition to the booking deposit, you may also be asked to provide a refundable
security deposit either at the time of booking or upon arrival. Specifics related
to the security deposit, including property maintenance, damages and additional
fees such as telephone or cleaning charges, should be detailed in the rental agreement
or reservation policy.
Q: Where can I find details on check-in times, pets, etc.?
A: The rental agreement or reservation policy will provide you
with terms related to check-in and checkout times, maximum occupancy, pet policies,
cancellation conditions, and maintenance of the rental. You may also want to contact
the agency directly via the contact information provided to you in your confirmation
e-mail with any additional questions that you have.
Q: How do I contact the rental agency that manages the unit I’ll be staying
in if I have questions?
A: All bookings made through MyVacationRentalGuide.com will receive a confirmation
e-mail that will include the contact information for the vacation rental agency
that manages the unit you will be staying in.
Q: How are cancellations and refunds handled?
A: The cancellation policy associated with your rental agreement
or confirmation will clearly communicate penalties associated with canceling your
contract. The policies may vary from one agency to the next, so be sure to read
all of the material provided to you and call the agency if you have any questions.
Travel insurance is another way to protect your vacation investment if unforeseen
circumstances require you to cancel your trip. Many agencies offer travel insurance,
and provide it as an option when you book your rental through MyVacationRentalGuide.com.
Q: What about travel arrangements?
A: The agency that will be your hosts during your stay will be
able to advise you on your travel arrangements, including the most convenient airports,
car rentals, and alternative transportation options.
Q: What type of pre arrival instructions should I expect?
A: You will receive an email from the rental manager with arrival
information and other details about your stay. Some agencies will provide directions
to the unit and others will require that you check in at their rental office first.
If you have any questions about your stay, your rental manager will be happy to
answer those questions for you.
Q: What happens when I arrive at the property?
A: Some agencies send you a key in advance, some have an office
nearby and will meet you or have you come to the office first, and some arrange
for their representative to meet you at the property. If you are delayed, it is
courteous to inform the agency of your estimated arrival time.
Q: What if there is a problem during my vacation?
A: One of the advantages of renting from a professional vacation
rental manager is having a local contact who can assist you with your needs. The
confirmation you receive from the rental manager will have local contact information
for you.
Q: What happens when I leave?
A: The instructions provided to you will typically include check
out policies. If not, the rental office will be able to provide check out instructions.
When you are ready to leave, a representative from the rental agency should check
you out of the property, and assuming there is no damage, refund your security deposit
if one was required, according to their policy.
Q: How do I know the rentals are legitimate?
A: The online service MyVacationRentalGuide.com provides for vacationers is comparable
to that offered by any other online travel provider. Many of the agencies advertising
their units have been in business for years and have an impressive track record
in providing quality service. All properties are either part of Instant Software's Stay USA
or Escapia's ClearStay Reservation Systems.